What is GLASS?

GLASS is tough and often stands guard within a frame,

Like as a window, or fronting a picture,

Or focussing our gaze, when our eyes are not the same.

And I often see through you, unless disguised by your coating,

Put on to dull your amorphous transparent mixture,

Of soda, silica, limestone and ‘fancier’ bits, you often say when gloating.

And it is obsidian to say that you can’t be naturally found,

A universal secret without human intervention.

And your boast about rapid cooling makes my heart pound,

For when you were made, you were just too hot to handle,

Making parched lungs wait, for when you were of malleable intention,

Else creating such strange objects, as if made by a mischievous vandal.

Yet, I am overwhelmed by the stresses that you quietly hide

Within your new shape or moulded design,

Made whilst gooey like molten plastic, where no animal can abide.

Which makes for great fun when a glass animal is ‘born’

And you see its wonders in detail and colours and lines

Made by us humans, as we’ve been doing since time’s early dawn.

As an art, you are an object of delight in many ways,

Mimicking nature, abstract designs and useful objects to name a few.

Modern buildings tease out new conceptual uses for your display,

Fish swim within your bounds, whilst plants bathe in wind-less sunshine.

You also protect and make for easy cleaning – for us to enjoy a safer view

From the sky, or on the water, where we can watch the world as we dine.

Broken items can be accidental, and there is none more dangerous than glass,

With your warped sharp edges and shards that can stick you like a pin.

But no blame to you, as QA have given you a solid ‘pass’.

Your character can even be changed, by material science at its best,

To make you stronger, withstand heat and shock, and be made ultra-thin.

But I wish that people knew you better,

As you hide your magical form . . . when you are squeaky clean.

(c) Stefan Nicholson

Why hire a Technical Writer?

It is an important part of documenting your company procedures, work instructions and training manuals.

When senior personnel leave a company, the information that leaves with them is a serious loss to the business. Shift work is often physically differently on each shift (same jobs) due to poor training or instructions passed down from changing staff members – often with errors and dangerous short cuts.

Best Practice work instructions and procedures combined with effective training will ensure that your workforce is following safe work practices and maintaining quality of product and services by doing the job safely and correctly. The standards set by the company and regulatory authorities will be part of that documentation system.

When people go to work each day, they expect to go home without injury. Companies expect their efficient and safe work environments to produce quality outcomes with a documented audit trail for monitoring the process mechanisms.

Technical Writers should be professionally trained and have wide ‘hands-on’ work experience to help management to maintain their client’s QA and EOH&S systems, providing solutions to meet their documentation requirements. Safety qualifications are a bonus.

Technical Writers communicate in a concise and effective manner, using diagrams, photos, spreadsheets, data-bases and illustrations to support the text. Multi-Media can be effective in providing on-line and easily accessible training courses that are available 24/7.

A Technical Writer uses research methods, interview techniques and reference document analyses (PFDs and P&IDs) to support site visits and existing documentation to develop new “best practice” documentation to suit the target audience. In fact, some manuals are developed and finalised only from engineering and design documents – even before the equipment, plant or business system has been physically built.

Technical Writing fees can be casual, part-time, full-time, contract (hourly, daily, weekly) and fixed-fee arrangements to suit your budget and deadlines.

Please let me know if you have any questions about your own documentation projects – no job is too big or too small. Using professional technical writers could even save a life.

email: stefannicholson@bigpond.com    phone: 0417181077