Technical Writing Means Business Continuity and Documenting your Processes via QA and Standards:

It is an important part of documenting your company procedures, work instructions and training manuals.

When senior personnel leave a company, the information that leaves with them is a serious loss to the business. Shift work is often physically differently on each shift (same jobs) due to poor training or instructions passed down from changing staff members – often with errors and dangerous short cuts.

Best Practice work instructions and procedures combined with effective training will ensure that your workforce is following safe work practices and maintaining quality of product and services by doing the job safely and correctly. The standards set by the company and regulatory authorities will be part of that documentation system.

When people go to work each day, they expect to go home without injury. Companies expect their efficient and safe work environments to produce quality outcomes with a documented audit trail for monitoring the process mechanisms.

Technical Writers should be professionally trained and have wide ‘hands-on’ work experience to help management to maintain their client’s QA and EOH&S systems, providing solutions to meet their documentation requirements. Safety qualifications are a bonus.

Technical Writers communicate in a concise and effective manner, using diagrams, photos, spreadsheets, data-bases and illustrations to support the text. Multi-Media can be effective in providing on-line and easily accessible training courses that are available 24/7.

A Technical Writer uses research methods, interview techniques and reference document analyses (PFDs and P&IDs) to support site visits and existing documentation to develop new “best practice” documentation to suit the target audience. In fact, some manuals are developed and finalised only from engineering and design documents – even before the equipment, plant or business system has been physically built.

Technical Writing fees can be casual, part-time, full-time, contract (hourly, daily, weekly) and fixed-fee arrangements to suit your budget and deadlines.

Please let me know if you have any questions about your own documentation projects – no job is too big or too small. Using professional technical writers could even save a life.

email: stefannicholson@bigpond.com    phone: 0417181077